TMI
Training Programs
TMI
Training Programs
 Team Implementation |
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 The
purpose of the Team Implementation series of activities
is three-fold. First, structured exercises facilitated by
either team leaders, team members or managers reinforce
the concepts, messages and ideas from the Putting People
First program. Second,
these exercises help create an environment which fosters
teamwork, involvement, action and continuous improvement.
The result will be a steady improvement in your quality
of interaction with each other and your customers. And,
third, this follow-up work provides employees with months
of idea brainstrorming sessions to help the entire
organization achieve results.The Team
Implementation materials include over twenty |
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Mini workshop sessions are
designed for natural work teams, departments or project
teams. Each session or exercise is 1½ - 2 hours in
length and requires a group facilitator. Group size is
normally 10 - 15 employees. |
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As teams complete the
exercises, the benefits for the organization are as
follows:  An
understanding and interpretation of specific service
quality concepts for their department.
Development of specific individual and team "Quality
Factors."
Development of management coaching and motivation
abilities through utilization of personal service quality
concepts.
Development of specific action plans for improving
internal and external customer service. Action
plans designed to continue the Putting People First
process successfully. |
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The Team Implementation
series of workshops include the following topics: The Spirit of Service Quality
in Our Organization -- Most
organizations are involved in some form of quality
improvement activities. But employees often do not
participate, or, if they do, take a less than active
role. Exercises in this workshop focus on this topic and
help employees see more clearly their role and specific
actions they can take. I Am the Solution -- Participants review "I Own the
Problem" case studies and develop action plans for
taking on more responsibility to attain greater results. Recognizing and Rewarding
Service Quality -- Everyone
needs recognition but not just from their manager. How do
you as an individual help instill quality at work, at
home or even in the community where you live? Service Quality Performance
Levels -- Building on the
discussion about actual and ideal performance levels from
the Quality Through People program, participants
identify specific steps necessary to "close the
gap" in individual, team and organizational
performance. Quality Teamwork -- Working effectively in teams is essential for
ongoing success. Participants identify their personal
behavior characteristics and the ways they can work more
effectively with their peers. Each workshop includes 2 - 5 exercises which are designed to be carried out in separate sessions. |
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Participant materials include either one spiral-bound workbook with all workshop exercises or individual workbooks for each topic. Group leaders receive comprehensive training and a leader's guide to facilitate workshops. | |
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