TMI Publications and Tools
TMI Publications and Tools
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60 Unique
Posters -- Creating Customer Loyalty Daily service questions, beautifully reproduced, colorful and exciting, rival wall motivational posters because they can be rotated every day to stimulate and excite your staff. See some thumbnails. 8.5" x 11" $180.00 [Add to Cart] [View Cart] |
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15 Unique
Posters -- A Complaint is a Gift Daily service questions, beautifully reproduced, colorful and exciting, rival wall motivational posters because they can be rotated regularly to stimulate and excite your staff. See some thumbnails. 8.5" x 11" $45.00 [Add to Cart] [View Cart] |
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15 Unique
Posters -- Putting People First Daily service questions, beautifully reproduced, colorful and exciting, rival wall motivational posters because they can be rotated regularly to stimulate and excite your staff. See some thumbnails. 8.5" x 11" $45.00 [Add to Cart] [View Cart] |
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| Unique Posters -- Elegant Container
Stand This item is free when you order all three sets of the above posters. $15.00 [Add to Cart] [View Cart] |
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Smart Videoconferencing New Habits for Virtual Meetings by Janelle Barlow, Peta Peter and Lewis Barlow This is the first book written on how to present effectively in virtual meetings. The authors highlight four habits that will help readers gain maximum benefit from their investment in videoconferencing (VC) systems. $15.16 |
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Emotional Value
Creating Strong Bonds with Your Customers by Janelle Barlow and Dianna Maul This book promises to be a classic in the field. It has been nominated for the Benjamin Franklin Business Book Award and the Washington State Business Book Award. $18.75 |
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A Complaint Is a
Gift Using Customer Feedback as a Strategic Tool by Janelle Barlow and Claus Moller Customer complaints can give businesses a wake-up call when they are not achieving their fundamental purpose -- meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service style, and market focus.
This is the full-length, book version of the TMI publication
(below). For comments from readers, click HERE.
$15.16 |
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A Complaint Is a
Gift The Language of Effective Complaint Handling A TMI workbook to help you regain your unhappy customers' trust and keep your customers. Customer satisfaction is crucial to the organization's future. An important prerequisite for customer satisfaction is effective handling of complaints. This publication is a practical tool for everyone with customer contact, and for those responsible for developing an organization's complaints policy. $21.95 |
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Putting
People First Personal service through personal development. An international best seller. This book teaches you what it takes to provide good professional service and feel good about yourself and the people around you, both at home and at work. It deals with customer expectations, stressful situations, how to interpret and use body language and a great deal more. $30.00 |
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The Stress
Manager Most people know that in this modern age, we all need to manage our stress effectively, or we pay an enormous price in health, productivity and personal relationships. How to effectively manage all this stress, however, is another question. The Stress Manager is a practical book, jam-packed with hundreds of exercises and ideas, to help you better manage your stress -- both the stress you use positively in your life and also your ongoing stress that can be negative. $24.95 |
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Stress Manager Audio Tapes (3 ea) $30.00 [Add to Cart] [View Cart] |
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Biodots for Stress Tapes (100 ea) $8.50 [Add to Cart] [View Cart] |
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Mind Flexors I
& II Perhaps the most important attribute anyone brings to the marketplace today is his or her creativity: the ability to work in the realm of possibility, to think up fresh approaches, and to keep an open mind. Mind Flexors is a practical approach to creativity. Mind Flexors Workbook I Mind Flexors Workbook II |
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Lapel Pin -- Peacock $4.95 [Add to Cart] [View Cart] |
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Lapel Pin -- Dolphin $4.95 [Add to Cart] [View Cart] |
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Lapel Pin -- Owl $4.95 [Add to Cart] [View Cart] |
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Lapel Pin -- Panther $4.95 [Add to Cart] [View Cart] |
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Meeting Cards $34.95 [Add to Cart] [View Cart] |
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