Customer
Spotlight
Customer
Spotlight
 JBL HARMAN Manufacturing |
| Harman Speaker
Manufacturing, Los Angeles, California designs, develops
and manufactures loud speakers for Harman International's
corporate brand name companies as well as for OEM clients
such as Magnavox, Mitsubishi, Sharp, Yamaha, Radio Shack
and Hitachi. In order to successfully capture this type
of prestigious OEM business, Harman Speaker Manufacturing
had to adopt world class management methods.In 1988,
Jerry Feingold, President, began the search for a
management tool that would help his organization
concentrate on "doing the right things." Jerry
brought in TMI's Managing Personal Performance
and the Time Manager results tool for all
200 management personnel. The training program focused on
communication and helping participants to better
understand the organization's goals and objectives and
turn these into "Key Areas" for day-to-day
action. Performance against these Key Areas served as the
basis for monthly progress reports, quarterly management
meetings and annual performance evaluations. RESULTS: "Both the management and technical staffs have benefited greatly from this approach," says Feingold. "The emphasis on setting difficult goals and on stressing high quality and customer satisfaction has also influenced the hourly workforce in the factory." Harman Speaker Manufacturing now completes their annual planning in a half-day session instead of a week. And the president attributes, in part, Harman Speaker Manufacturing's success in increased profits to this goal setting and Key Area result process provided by TMI. |
      |
|
