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Interview with Lee Pulos
Qualities of High Performance
Part 2 of 3 Parts

  
THINKING ALLOWED 
Conversations On The Leading Edge 
Of Knowledge and Discovery 
With Dr. Jeffrey Mishlove 
COPYRIGHT (C) 1998 THINKING ALLOWED PRODUCTIONS
Reprinted with permission from Thinking Allowed Productions 
 
 

PULOS: So that's another aspect of it all -- that they very, very, very carefully watch their self talk. As a matter of fact, they're constantly
programming positive self talk. 

MISHLOVE: So it almost sounds like, if we were to take that as a generality, that maybe for every four hundred and thirty-two people with low
self-esteem, you've got about thirty-two with high self-esteem. 

PULOS: Possibly. There is a general factor to self- esteem, but there also are certain areas in your life in which you can have low and high self-esteem, but if you put them all together you get sort of a general factor involved. Of course there are all kinds of studies that are emerging, that people with low self-esteem are more subject to psychophysiological stress disorders, and so on. So it affects us on all levels, Jeffrey, very much so. 

MISHLOVE: Do you find, in looking at high-performing individuals, that they've gone through periods of low self- esteem and then come out of that? For example, in business you hear cases like Walt Disney, who went bankrupt seven times before he was a success. Do people actually transform themselves in the process of becoming a high performer? 

PULOS: Well, I think a lot of people will take models. A lot of high-performance people read biographies of people in their field, and they find out what these people think like, what they feel, what they do, and they begin emulating, and they have a kind of role model, and begin incorporating, introjecting, some of their qualities and characteristics. 

MISHLOVE: This must involve a good deal of visualization abilities. 

PULOS: Well, visualization is another one of the qualities, mental rehearsal. In their mind's eye they're constantly running a mental movie of what it is that they wish to achieve -- constantly. Much of my work with athletes, for instance -- I worked with a couple of Canadian swimmers, where they would visualize every single stroke of the race, and the feeling of the water, the sound of the crowd as they're going up and doing their flips, everything. As a matter of fact, they would take turns timing each other, and they would be within one second of the splits in the various laps. That's how close their visualization matched the actual performance. Of course I think everyone is aware of the sorts of things that have been done in cancer counseling using mental imagery. 

MISHLOVE: Why don't we review that for a moment? 

PULOS: Well, this is based on the work of Carl Simonton, a radiological oncologist, who used relaxation techniques and mental imagery to augment the chemotherapy, radiation, the regular medical treatment that people were receiving. A typical example of some of the imagery, for instance -- one woman with lung cancer would imagine herself going into her lung with a vacuum cleaner and vacuuming away the diseased tissue, and then coming in with a medicated spray. A fourteen-year-old boy with terminal leukemia went into his bloodstream dressed like the Lone Ranger, all in white, and every time he saw a leukocyte he'd pull out his six shooters and kill the leukocyte and haul away the dead leukocytes. 

MISHLOVE: And these people were then successful in overcoming a disease like cancer. 

PULOS: Well, with terminal patients, after five years, twenty-six percent of his population were still alive. 

MISHLOVE: People who otherwise would have been -- 

PULOS: Would not be alive. There was an increase in the quality and quantity and longevity of life. Of course there have been a number of other
studies on mental rehearsal, particularly in the sports field and in business. 

MISHLOVE: Well, I suppose since the East Germans, I think it was in the Montreal Olympics, began winning all the medals, the news came out that
they were working with visualization. 

PULOS: Not only the East Germans. Actually it was the Russians; after the 1976 Olympics in Montreal, since they were going to have the Olympics in 1980, they wanted to set up a showpiece for the world. They split their athletes into four groups: Group A, one hundred percent physical practice, traditional; Group B, seventy-five percent physical, twenty-five percent mental; Group C, fifty-fifty; and Group D was seventy-five percent mental practice and twenty-five percent physical. Now these were all world-class athletes; they had all the skills. At the end of the Moscow Olympics and the Lake Placid Olympics, they counted the number of medals that each group had won. Group D, seventy-five percent mental, twenty-five percent physical, had won the most medals, and there was an inverse relationship. 

MISHLOVE: Seventy-five percent mental, twenty-five percent physical. That was the most optimal way to prepare. 

PULOS: Yes, absolutely. When I first started working with athletes in 1967, with the Canadian national volleyball team, I was the only sports
psychologist, to my knowledge, in Canada; there have been three or four in the United States. Today every single team in Canada has a sports
psychologist, and their primary function is teaching them how to mentally rehearse, make mental movies, mentally preparing themselves, building up
self-esteem, and so on. It's critical. And goals, again -- there's another example I wanted to give with respect to goal setting. A very good friend of mine, when he took over as chairman of the board, CEO, of a large corporation, sat down with the vice presidents and wondered what their goals or vision was for the company, and it was somewhat disjointed. So he thought, what can I do? He went out and purchased a thousand-piece jigsaw puzzle, and he removed the top, put the pieces all on the floor, and he said to them, "Look, this is an exercise in communication and team building. I'd like to see you work together as a team and put the pieces together." They said, "Oh, great." After about fifteen minutes, with a little bit of jostling, that sort of thing, he could see that things were getting a little testy. 

MISHLOVE: So they didn't have the picture. 

PULOS: No picture. Then he said, "Look, I've got the picture in the next room, but I'm going to take you in there one at a time and show you the
picture, since this is an experiment in team building, in communication. The trick of the experiment was he showed them nine different box tops, so they had nine different pictures. And when they came out, of course it was absolute chaos. He finally said, "Stop. I cannot stand this," and he showed them the picture, and of course they put it together in a matter of ten or fifteen minutes. Question: how many of us are in a relationship, in a company, in a corporation, in a team, that has no idea what the big picture is? 

MISHLOVE: Or have different goals. 

PULOS: Different goals, different expectations. 

MISHLOVE: So the key to a really successful, high-performance team is where everybody is working towards the same goal, and they all understand that goal. 

PULOS: That's right, that's right. And of course looking for ways to build up self-esteem within both the corporation, the team, and individually.
High-performance people are always going out of their way to build up self- esteem in their people. 

MISHLOVE: Well, how do you overcome years and years of programming since childhood, if you grew up in Iowa or someplace like that, where
you've been inundated with negative remarks? 

PULOS: You change it the same way you learned it. You begin substituting the negative self talk, the negative images, the negative expectations, with positive ones. It's exactly the same way you learned in the first place. 

MISHLOVE: And how do you do that? 

PULOS: Well, you begin being aware of the kinds of things you say to yourself. 

MISHLOVE: You have to monitor your thoughts. 

PULOS: You know, you're affirming things to yourself, negatively or positively, all the time. Let's say if I were to try to lose weight: "I can't lose
weight. It runs in the family. Diets never work for me." I would change that to: "Every day in every way I'm finding it easier and easier to meet my goal of weighing one hundred and sixty-five pounds, or whatever it be. I'm finding it easy to lose weight. I feel good about myself as I'm looking healthier and feeling better," and so on. 

MISHLOVE: What you seem to be saying -- and I hope I'm not pushing your point too far -- is that really we're all hypnotizing ourselves all the time. 

PULOS: Constantly. 

End Part 2 of 3 parts.
 
 
 
 
 

 Previous "Dolphin Relationship Lagoon" pages:
 
 
    #1 How to Develop Self Esteem
    #2 Love Them, Anyway
    #3 Perf Measurements at Call Centers
    #4 Staff Empowerment
    #5 Team Training for Your Teams
    #6 Handling Confrontations
    #7 Social Support
    #8 The Power of Influencing...
    #9 Expectations
  #10 Impression
  #11 Learning Through the Ages
  #12 Instructions for Life
  #13 More Instructions for Life
  #14 Inner Feelings with Virginia Satir
  #15 More conversations with Virginia Satir
  #16 What I've Learned in Life
  #17 What Do You See?
  #18 If the World Were a Village...
  #19 Lessons from Noah's Ark
  #20 Discussion with Albert Ellis, Part I
  #21 Discussion with Albert Ellis, Part II
  #22 Discussion with Albert Ellis, Part III
  #23 Discussion with Albert Ellis, Part IV
  #24 Discussion with Albert Ellis, Part V
  #25 Discussion with Beverly Potter, Part I
  #26 Discussion with Beverly Potter, Part II
  #27 Discussion with Beverly Potter, Part III
  #28 Discussion with Dennis Jaffe, Part I
  #29 Discussion with Dennis Jaffe, Part II
  #30 Discussion with Dennis Jaffe, Part III
  #31 Discussion with Dennis Jaffe, Part IV
  #32 Discussion with James Kouzes, Part I
  #33 Discussion with James Kouzes, Part II
  #34 Discussion with James Kouzes, Part III
  #35 Discussion with James Kouzes, Part IV
  #36 Discussion with Cynthia Scott, Part I
  #37 Discussion with Cynthia Scott, Part II
  #38 Discussion with Cynthia Scott, Part III
  #39 Discussion with Cynthia Scott, Part IV
  #40 Discussion with Richard Bach, Part I
  #41 Discussion with Richard Bach, Part II
  #42 Discussion with Richard Bach, Part III
  #43 Discussion with Jean Houston, Part I
  #44 Discussion with Jean Houston, Part II
  #45 Discussion with Jean Houston, Part III
  #46 Discussion with Richard Bach, Part I
  #47 Discussion with Richard Bach, Part II
  #48 Discussion with Richard Bach, Part III
  #49 Discussion with Jean Houston, Part I
  #50 Discussion with Jean Houston, Part II
  #51 Discussion with Jean Houston, Part III
  #52 Discussion with John O'Neil, Part I
  #53 Discussion with John O'Neil, Part II
  #54 Discussion with John O'Neil, Part III
  #55 Discussion with Michael Ray, Part I
 #56 Discussion with Michael Ray, Part II
 #57 Discussion with Michael Ray, Part III
 #58 Discussion with Lee Pulos, Part I
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