Our approach: the 5Iʼs

5_a

Together with the leadership and staff of your organization, TMI helps you explore the challenges and opportunities ahead. We develop and implement customized, innovative solutions characterized by creative and flexible design, sophisticated project management and a unique philosophy and style of delivery. This is reflected in our proven approach, which we call the ʻ5Iʼsʼ.

Investigation5_a_1

  • Setting purpose
  • Establish your horizon
  • Measure staff and customer cultures

Identification5_a_2

  • Measure strengths
  • Map out process steps
  • Co-create customer and staff experience

Implementation5_a_3

  • Develop process
  • Set standards and test
  • Develop Tool Kit

Integration5_a_4

  • Embed standards
  • Continuous tracking

Inspiration

5_a_5

  • Inspire delivery teams
  • Align behaviors with objectives & brand