A Complaint Is a Gift
The classic best-selling paper-back book on complaint handling, first published by Berrett-Koehler in 1996, and then reissued in a second edition in 2008. The 2nd edition has been 80% rewritten. Foreword by Tony Hsieh, CEO of Zappos.com. Translated and published in over 25 languages.
$14.58 per copy. We offer discounts for orders over 10 copies.
This book has been sold in single-purchase quantities between 7,000 and 29,000. The book and training programs have shaped complaint handling in hundreds of organizations. Read this PDF for a description of the book with Five Myths of Complaint Handling.
Read what business leaders around the world have said about this remarkable book!
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