A Complaint Is a Gift

CIAG page 3The classic best-selling paper-back book on complaint handling, first published by Berrett-Koehler in 1996, and then reissued in a second edition in 2008. The 2nd edition has been 80% rewritten. Foreword by Tony Hsieh, CEO of Zappos.com. Translated and published in over 25 languages.

Price: $14.58

$14.58 per copy. We offer discounts for orders over 10 copies.


Gift-1This book has been sold in single-purchase quantities between  7,000 and 29,000. The book and training programs have shaped complaint handling in hundreds of organizations. Read this PDF for a description of the book with Five Myths of Complaint Handling.


gift-2Read what business leaders around the world have said about this remarkable book!

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