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OWL
BOOK REVIEW AVIARY
James M.
Kouzes and Barry Z. Posner, Encouraging the
Heart, A Leader's Guide to Rewarding and Recognizing
Others.
San
Francisco: Jossey-Bass Publishers, 1999
ISBN:
0-7879-4184-0
Kouzes
and Posner make one essential point in this quick and
easily readable book: people need to be encouraged in
order for them to achieve extraordinary performance. The
authors encourage this point from the page one to the
end.
This is
not a new idea. But Kouzes and Posner delve so deeply
into the subject that as the pages fly by, they take the
idea to the level of obvious common sense. By reviewing a
wide range of research literature and summarizing their
own experiences from the field of leadership, they
carefully layer sub idea upon sub idea.
Not only
are they suggesting that encouragement and recognition of
human effort is critical for high level performance, they
maintain that it is the heart of leadership.
You might
be wondering why you should read a book that basically
makes one point. It is in the details that this
"old" idea comes alive at the hands of the
authors.
The
second part of the book adds texture to the central theme
with seven essential strategies for encouraging others:
- Setting
clear standards
- Expecting
the best
- Paying
attention
- Personalizing
recognition
- Telling
the story
- Celebrating
together
- Setting
the example.
Even if you
are a good encourager of human performance, you will no
doubt find several nuggets that will make the couple of
hours you will spend reading this book extremely
worthwhile.
Janelle
Barlow, President
TMI US
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