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Doc Childre and Bruce Cryer, From Chaos to Coherence,
Advancing Emotional and Organizational Intelligence Through Inner Quality
Management.
From Chaos to Coherence is the story of HeartMath, a nonprofit research and educational organization focusing on stress relief. HeartMath's working assumption is that organizational coherence can occur by making sure that its human members are operating within a healthy organization. Childre and Cryer's model is not too startling in terms of new information. Basically their model requires individuals who need to manage stress well and who are emotionally and intellectually willing to develop themselves. Second, these individuals need to communicate coherently, which involves listening non-judgmentally, and communicating with authenticity. Thirdly, the model requires an organizational climate with managers who are flexible, emotionally intelligent, and who support their staff. Finally, the model requires organizations to constantly look for ways to improve. Childre and Cryer's book outlines the tools that are necessary to accomplish this model. The research that HeartMath has conducted suggests that when individuals are taught a simple stress management technique and then apply it, they demonstrate better health, greater productivity, and improved attitudes. Unfortunately, the authors don't link their research to bottom line results. Their research techniques rely heavily upon surveys, asking people how they feel and what they think is happening around them. These results are very positive, but they aren't bottom line results. The interesting part of their work, in my opinion, is their discussion about the heart. They maintain that the heart senses emotional information and that it possesses its own type of intelligence. They in fact describe it as a "core operating system in the human being, capable of the coherent organization of mental, emotional, and cellular intelligence." Childre and Cryer talk about heart intelligence as intuitive intelligence, and their stress management technique involves a form of relaxation and then asking one's "heart" the answer to a question. They call it "Freeze-Frame, One-minute stress management." In one form or another, it's what teachers of intuition have been teaching for a long time. This book is definitely worth pursuing. It help you
tie together a wide range of ideas you be holding about human intelligence
and how human intelligence manifests itself in sickness and health in organizations.
Janelle Barlow, President
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